About the SIG

Transformation programs are changing the way local governments are serving their communities. Most public sector programs are facing similar challenges such as limitations around organisational silos, legacy technology platforms, traditional operations and legislation. This SIG offers staff working in innovation, transformation, smart cities, digital, service modelling and data governance the opportunity to collaborate on challenges, approaches and solutions. This group will enable meaningful conversations on various innovative frameworks and methodologies and sharing of lessons learnt. Being part of the Transformation SIG would allow you to meet and network with like-minded professionals who are tackling similar challenges and will create opportunities to share and collaborate.

This group will play a key role in addressing the strategic gaps and opportunities associated with evolving service models and new challenges that legacy technical platforms present. The discussions and reports from this group will be instrumental in advocating for the need to change and reform Council's processes and approach in the ever changing external landscape.

The following list represents some sample topics that would be considered as discussion topics:

  • Market insights and trends in transformation - speakers from organisations that are outside of council (from other industries) or from vendors
  • Change management
  • Specific project insights such as how Councils have approached particular topics such as enterprise architecture, data governance, cloud-based solutions, ERP etc.
  • Innovation
  • Service design
  • Digital transformation
  • Smarter cities
  • Customer/employee experience
  • Cultural change experiences required to support transformation (case studies)
  • Analytics and BI usage and tools

Upcoming meetings

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There are no meetings scheduled at this time.

  Online Community

This SIG is supported by an online community. We believe that accessing knowledge from individuals who work in a similar environment is invaluable and should never be underestimated. Our communities are only for people working in Local Government and there are many benefits to participating in them. They are a great way to keep in touch in between meetings, by asking your fellow SIG colleagues questions and sharing resources. You can also see who else is involved in the SIG and get in touch with them quickly.  Agendas, minutes, presentations and other SIG resources will also be posted on the online community.

Want to get involved?

Simply sign in, top of screen, go to 'Hi' - this is your profile, head to Participation and then onto Community.

Active in this SIG

  • 199 Current Total

To join this SIG email us at [email protected]

Who should attend

  • Those working in digital
  • Customer experience
  • Service design
  • Technology
  • Transformation
  • Change management
  • HR/Cultural change
  • and those working in Directorates that are undergoing transformational change

Director Business Innovation and Culture
Frankston City Council


Manager Business Transformation & Innovation
Casey City Council


Project Change Manager
Boroondara City Council


Transformation Office Manager
Greater Geelong City Council