Customer Service

About the SIG

Customer service in Local Government is forever changing and this SIG offers staff working in customer service in Local Government the opportunity to build professional networks, share information, identify, share and implement best practice policies and procedures. SIG meetings are held every three months and include Council case studies, project updates, guest speakers and workshops that are specifically related to current industry topics. Being part of the LGPro Customer Service SIG will allow you to meet and network with many talented customer service professionals across Councils in Victoria. It's a great way to share and collaborate while benchmarking your own programs and activities.

  Online Community

This SIG is supported by an online community. We believe that accessing knowledge from individuals who work in a similar environment is invaluable and should never be underestimated. Our communities are only for people working in Local Government and there are many benefits to participating in them. They are a great way to keep in touch in between meetings, by asking your fellow SIG colleagues questions and sharing resources. You can also see who else is involved in the SIG and get in touch with them quickly.  Agendas, minutes, presentations and other SIG resources will also be posted on the online community.

Want to get involved?

Simply sign in, top of screen, go to 'Hi' - this is your profile, head to Participation and then onto Community.

Upcoming meetings

Skip to search results
Additional Image
SIG meeting and Xmas shindig

When: November 29, 2019
Where: VIC

Active in this SIG

  • 232 Current Total

To join this SIG email us at

Who should attend

  • Managers
  • Coordinators
  • Team Leaders
  • Supervisors
  • Frontline Local Government customer service staff


Please note that this SIG is a closed group, open only to people currently working in a Victorian Council.

Register your attendance

To register your attendance online, under Upcoming meetings, click on the title of the upcoming SIG meeting that you want to attend. Then follow the prompts.

Team Leader Customer Service
Maroondah City Council


Coordinator Customer Service
Baw Baw City Council