Customer Service

About the Special Interest Group

Customer service in Local Government is forever changing and this Special Interest Group offers staff working in customer service in Local Government the opportunity to build professional networks, share information, identify, share and implement best practice policies and procedures. Meetings are held every three months and include Council case studies, project updates, guest speakers and workshops that are specifically related to current industry topics. Being part of the LGPro Customer Service Special Interest Group will allow you to meet and network with many talented customer service professionals across Councils in Victoria. It's a great way to share and collaborate while benchmarking your own programs and activities.

Online Teams community

This Special Interest Group is supported by an online community. We believe that accessing knowledge from individuals who work in a similar environment is invaluable and should never be underestimated. Our communities are only for people working in Local Government and there are many benefits to participating in them. They are a great way to keep in touch in between meetings, by asking your fellow colleagues questions and sharing resources. You can also see who else is involved and get in touch with them quickly.  Agendas, minutes, presentations and other resources will also be posted on the online community.

Register your attendance

To register your attendance online, under Upcoming meetings, click on the title of the upcoming Special Interest Group meeting that you want to attend. Then follow the prompts.

Upcoming meetings

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Active in this SIG

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Please note that this Special Interest Group is a closed group, open only to employees of a Victorian Council with a LGPro Council Subscription.

To join this SIG email us at [email protected]

Who should attend

  • Managers
  • Coordinators
  • Team Leaders
  • Supervisors
  • Frontline Local Government customer service staff

Team Leader Customer Service
Casey City Council


Team Leader Customer Service
Maroondah City Council