Customer Experience

About the Special Interest Group

The Customer Experiene Special Interest Group is focused on developing a deeper understanding of CX and HCD by sharing and learning from one another. This goup aims to build a strong CX culture across all LGAs, strengthening the levels of trust and overall satisfaction our customers have with council. Furthermore the Customer Experience Special Interest Group is focused on placing the sector at the forefront of optimising CX and leading a customer first culture. The group's purpose is to:

Build a network of CX professional in the local government sector
Share, learn and support each other
Uplift CX capability and maturity in the local government sector

Online Teams community

This Special Interest Group is supported by an online community. We believe that accessing knowledge from individuals who work in a similar environment is invaluable and should never be underestimated. Our communities are only for people working in Local Government and there are many benefits to participating in them. They are a great way to keep in touch in between meetings, by asking your fellow colleagues questions and sharing resources. You can also see who else is involved and get in touch with them quickly.  Agendas, minutes, presentations and other resources will also be posted on the online community.

Register your attendance

To register your attendance online, under Upcoming meetings, click on the title of the upcoming Special Interest Group meeting that you want to attend. Then follow the prompts.

Upcoming meetings

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When: June 7, 2024
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When: July 5, 2024
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When: August 2, 2024
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When: September 6, 2024
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When: October 4, 2024
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When: November 1, 2024
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When: December 6, 2024

Active in this SIG

  • 224 Current Total


Please note that this Special Interest Group is a closed group, open only to employees of a Victorian Council with a LGPro Council Subscription.

To join this SIG email us at [email protected]

Who should attend

  • Executives
  • Directors
  • Managers
  • Leads
  • CX Specialists
  • VoC managers
  • UX Designers
  • BAs
  • Customer Experience
  • Digital Customer Focus
  • Complaints
  • Transformation
  • Innovation
  • Customer Service
  • HCD
  • UX

Manager Customer Data and Insights
Melbourne City Council


Acting Manager Customer Experience & Innovation
Moorabool Shire Council


IT Project Manager
Banyule City Council


Customer Experience & Business Improvement Program Lead
Stonnington City Coucil


Coorindator Customer Experience
Surf Coast Shire