Episode 12 - How Councils Get CX Right (and Wrong)
We ask CSBA's CX Director, Kate Gorman if councils are meeting customer expectations for service and what they could be doing better.
Episode 11 - Getting Indigenous Procurement Right
We explore the benefits of Indigenous procurement and how to do it the right way with Winya Director and General Manager, Greg Welsh.
Episode 10 - The CALD Experience in Council
We walk through the experience of culturally and linguistically diverse jobseekers and local government employees with founder of Professional Migrant Women, Fabiola Campbell.
Episode 9 - How to Become an Inclusive Employer (and Fill Job Vacancies)
We explain how Victorian councils can access support to become inclusive employers through the Local Pathways project with Victorian Multicultural Commissioner, Shankar Kasynathan.
Episode 8 - Next Steps in the Culture Review
We discuss the ongoing review into Victorian Council culture with three unique insights from LGPro President Liana Thompson, Maddocks Lawyers Partner Kate Oliver, and Steople MD Hayden Fricke.
Episode 7 - Fixing Aged Care
We explore the issues facing council-run aged care and how to retain and grow its essential workforce with McArthur's National Manager of Aged Care and Human Services, Jane Nielson.
Episode 6 - What's Your LGBTIQA+ Action Plan?
We discuss LGBTIQA+ inclusivity with Victorian Pride Lobby Policy Advisor, Sean Mulcahy to find out what councils should be doing to be truly inclusive.
Episode 5 - Is Mentoring for You?
We sit down with local government leadership coach Kerry Stubbings to find out what makes a valuable mentoring relationship and who it's for.
Episode 4 - Where are the Environmental Health Officers?
We investigate why councils are hard-pressed to hire Environmental Health Officers and how local governments are partnering up to bridge the gap.
Episode 3 - Why Council Staff are Burning Out
We ask CSBA's customer service guru, Janine Mitchell why frontline staff at Victorian councils are burning out and what managers can do to help.
Episode 2 - Local Government's Great Resignation
We speak with local government HR veteran, Pauline Bennett and Public Sector People MD, Tom Dumper about how the impending 'Great Resignation' will affect Victorian councils and what leaders can do about it.
Episode 1 - Should Councils Mandate Vaccination for Staff?
We speak with Principal of Russell Kennedy Lawyers, Anthony Massaro about the constantly evolving legal minefield that is mandatory vaccination in local government so that council leaders can find their footing.