Empathy and Resilience Seminar Series

Empathy and Resilience Seminar Series
Module 1: Thursday 28 October 10am – 12pm Module 2: Thursday 4 November 10am – 11.30am
Designed by CSBA for local government front line staff,  the course will be facilitated by expert trainers in customer experience. The interactive course has only 20 places available and will be delivered over three 60 and 90 minute modules. The first module aims to offer an information seminar for all customer-facing staff, affording participants a broad understanding of how to better handle conversations with vulnerable customers and how to avoid ‘empathy burnout’ with some key resilience strategies. Participants then extend their learning with workshops designed to further enhance their skills in understanding customers through empathy profiling, and remaining resilient during challenging times.
When
28/10/2021 10:00 AM - 4/11/2021 11:30 AM
Where
Online

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