Customer Impact Award


The Customer Impact Award recognises an individual or a team that has developed and implemented an innovative approach, project or program which has assisted in delivering more engaging, meaningful and relevant customer experiences.

The purpose of this award is to:

  • Recognise the contribution of an individual and/or team to improving customer experiences 
  • Promote innovation and leadership in the provision of customer experiences 
  • Encourage end-to-end thinking of service design and delivery from the customer lens 
The 2023 winner and highly commendation were awarded at the LGPro Annual Conference in Melbourne on 24 May 2023.

2023 Customer Impact Award Booklet

Read about 2023's award winner, high commendation and finalists in the 2023 Customer Impact Award Booklet.