Customer Impact Award

The Customer Impact Award recognises the outstanding achievements of people working in Local Government customer service. The award celebrates the individual or team initiative, or program, that has achieved significant service improvement and assisted to deliver more engaging, meaningful and relevant customer experiences . It is open to individuals, as well as teams across all Council departments that interact with customers and play a role in delivering customer experiences.

The purpose of this award is to:

- Recognise the contribution that an individual and/or team within Local Government has made to their organisation through a significant customer service improvement
- Advance innovation and leadership in the provision of customer service
- Promote high standards in the design and delivery of customer service programs and projects within Councils across Victoria.

Nominations are now closed and the winner will be announced on Thursday 26 August, as part of the 2021 Customer Experience Conference, at The Pullman on the Park, 192 Wellington Parade, East Melbourne. 


For further information, contact Diana Pawluk, Manager Events on (03) 9268 6404




Download the 2021 Customer Impact Award Booklet

  2021 Customer Impact Award booklet