Customer Impact Award

The Customer Impact Award recognises the outstanding achievements of people working in Local Government customer service. The award celebrates the individual or team initiative, or program, that has achieved significant service improvement and assisted to deliver more engaging, meaningful and relevant customer experiences . It is open to individuals, as well as teams across all Council departments that interact with customers and play a role in delivering customer experiences.

The purpose of this award is to:

- Recognise the contribution that an individual and/or team within Local Government has made to their organisation through a significant customer service improvement
- Advance innovation and leadership in the provision of customer service
- Promote high standards in the design and delivery of customer service programs and projects within Councils across Victoria.

Online applications close Friday 16 July 2021
The winner will be announced on Thursday 26 August, as part of the 2021 Customer Experience Conference, at The Pullman on the Park, 192 Wellington Parade, East Melbourne. 

All nominations must be made online.

  Download the Customer Impact Award brochure
            for entry details.

For further information, contact Diana Pawluk, Manager Events on (03) 9268 6404




2019 winner and finalists

  2019 Customer Service Award booklet

2017 Customer Service Conference