Customer Impact Award

About the award

The Customer Impact Award recognises the individuals or teams that develop and implement innovations that deliver more engaging, meaningful, and relevant customer experiences.

The award intends to promote innovation and leadership in the provision of customer experiences while encouraging end-to-end thinking of service design and delivery from the customer lens.

Nominations are now closed.

The 2024 winner will be announced at the LGPro Annual Conference to be held at the MCG in Melbourne on Wednesday 1 May 2024.

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2023 Customer Impact Award Booklet

Read about 2023's award winner, high commendation and finalists in the 2023 Customer Impact Award Booklet.