Customer Impact Award




About the award

The Customer Impact Award recognises the individuals or teams that develop and implement innovations that deliver more engaging, meaningful, and relevant customer experiences.

The award intends to promote innovation and leadership in the provision of customer experiences while encouraging end-to-end thinking of service design and delivery from the customer lens.

Nominations are now open and will close on Friday 1 March 2024.

Download and read the Invitation to Nominate below for a full guide on preparing a nomination, including requirements and the full question list.

Download: Invitation to Nominate - Customer Impact Award   

The 2024 winner will be announced at the 2024 LGPro Annual Conference to be held at the MCG in Melbourne on Wednesday 1 May 2024.

Ready to nominate?

Click the Nominate Now button to start:



Upon completion of your nomination, you will receive a confirmation email. Contact [email protected] if you do not receive a confirmation email.



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2023 Customer Impact Award Booklet

Read about 2023's award winner, high commendation and finalists in the 2023 Customer Impact Award Booklet.