Keynote speaker Isabella Villani, Managing Director, Exceed Global, is a thought leader in strategy, marketing, customer experience (CX). She is also an expert in employee engagement and organisational transformation. Ms Villani has written two books, Good to Great CX and Transform Customer Experience. As the founder of Exceed Global, Ms Villani has earned a reputation for her infectious passion as an adviser who inspires, educates and coaches. Ms Villani is a graduate of the Australian Institute of Company Directors (Order of Merit) and an experienced director. She is a Board Member for LanguageLoop, a state business corporation of the Victorian Government that delivers language services across Australia.
Further information will be made available soon!