The Customer Experience Award recognises a customer service improvement that has resulted in enhancing overall customer experience through innovative strategies, exceptional service delivery, and a commitment to customer satisfaction.
It acknowledges councils that have demonstrated measurable improvements in customer experiences by integrating customer-centric practices into their core operations and a degree of innovation.
Nominations for the 2025 Customer Experience Award are now closed.
Read about 2024's award winner, high commendation and finalists in the 2024 Customer Impact Award Booklet.
