About the conference
This conference is held every two years and targets Directors, Managers, Team Leaders and Coordinators working in the customer service space in Local Government. The last Customer Service Conference was held in 2017 and planning for the 2019 conference will begin later this year. A committee of people working in the customer service space in Local Government plan the program to ensure it is relevant and Local Government specific.
The program generally includes a keynote speaker, workshops and a facilitated panel discussion. It concludes with the announcement of the winner of the LGPro Customer Service Award.