Customer Service Conference

About the conference

Specifically developed for everyone working in customer service in Local Government from Directors, Managers, Coordinators and Team Leaders through to frontline staff, this year’s Customer Service Conference was held on Thursday 15 and Friday 16 August at CQ Functions, Melbourne.  The Mechanics and Dynamics of Customer Service was the theme and it explored how Local Government customer operations teams can stay relevant and updated in an environment that is changing rapidly. 
This one and a half day conference commenced on Thursday with two concurrent interactive workshops that aimed to equip delegates with practical tips and tools that they can take back to their workplace. Following the workkshops, the Customer Service Award finalists and the award winner was announce, concluding with drinks, canapes and networking.

The second day of the program included two keynote addresses, presentations, case studies and a question and answer session.

Download the full program here

Conference Program



2017 Customer Service Conference















See our conference photos on our Flickr page!



                    MAJOR SPONSOR

We are currently working on the program for the next Customer Service Conference, stay tuned!

 
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We are currently working on the program for the next Customer Service Conference, stay tuned!