Customer Service Award

The Customer Service Award is offered every two years and recognises Councils that have developed an initiative or program that has achieved significant service improvement through an innovative approach.

2019 Award

The purpose of this award is to:

•    Recognise the contribution that an individual and/or team within Local Government has made to their organisation through a significant customer service improvement
•    Advance innovation and leadership in the provision of customer service
•    Promote high standards in the design and delivery of customer service programs and projects within Councils in Victoria

This year’s Award winner was announced at the Customer Service Conference held on Thursday 15 August at CQ Functions, 113 Queen Street, Melbourne.

Congratulations to the winner and finalists


Congratulations to the winners & finalists of the 2019 Customer Service Award.

See the winner and full list of finalists and nominees below:

  2019 Customer Service Award booklet

2017 Customer Service Conference

                            MAJOR SPONSOR