“Outside In – How to build and scale customer centricity”

The Customer Experience Conference will be run virtually over three half days so that you can book with confidence. The safety of our members and speakers is our primary interest without losing the opportunity to get together for this important event. 

The theme of this conference is ‘Outside In’ – How to build and scale customer centricity. The program will explore what constitutes best practice in driving this change with case studies covering a mix of CX maturity levels and addressing key themes such as Research, Prioritisation, Design, Enablement, Measurement and Culture.

This event is a must for all Local Government customer experience leaders.