The aims of this SIG are to network, share information, identify and implement best practice policies and procedures and provide professional development activities for customer service staff.

Convenor

Steve Burgess Customer Service Coordinator Wyndham City Council Tel: (03) 9742 0823 Steve.Burgess@wyndham.vic.gov.au

2011 Meeting Dates

Friday 18 June
10:30am to 2:30pm (including lunch)
Darebin City Council

Monday 2 September
10:30am to 2:30pm (including lunch)
Greater Bendigo City Council

Thursday 25 November
10:30am to 2:30pm (including lunch)
Knox City Council

2010 October Customer Service Conference Presentations and Papers

Matthew Beechey Presentation

Pat Boyle Presentation

Allan Priess Presentation

Dominic Siow Presentation

John Toomey Presentation

Consciousness Training.pdf

Practical and Mystical.pdf

The High Performance Mind.pdf